Additional Information
Job Type: Internship (24 months only)
Location: Helderkruin, Roodepoort, Gauteng
Industry: Security and Investigations
Division: Fidelity Services Group – Helderkruin
Functional Area: Information Technology
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Background & Job Description
Fidelity Services Group, South Africa’s premier security solutions provider, is proud to announce a 24-month IT Internship tailored for newly qualified graduates in the field of Information Technology.
This structured program is designed to equip young professionals with hands-on experience and practical knowledge needed to thrive in the IT sector.
The intern will take on the role of Junior IT Support Specialist, delivering first-line technical support to internal users, maintaining IT systems, and ensuring seamless IT operations within the organization.
This is a unique opportunity for motivated, enthusiastic, and technically inclined graduates to begin a career with one of the most respected companies in the industry.
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Tasks
As an IT Intern at Fidelity Services Group, your core responsibilities will include:
- Providing first-line technical assistance to end-users via phone, email, or face-to-face
- Troubleshooting and resolving hardware and software technical problems
- Installing, configuring, and updating essential software applications and systems
- Maintaining and administering computer networks and IT systems
- Collaborating with IT colleagues to ensure optimal system performance
- Documenting all support activities and maintaining accurate service records
- Keeping up with the latest industry trends and best practices in IT support
Qualifications
Applicants must meet the following educational and skill-based qualifications:
- A Bachelor’s degree in Information Technology or a related discipline
- Solid understanding of computer hardware, software, and networking principles
- Proficiency in problem-solving and logical analysis
- Clear, concise communication skills
- Strong interpersonal and customer service orientation
- Self-motivated with a proactive approach to learning and development
- Excellent time management and organizational capabilities
Experience
No prior work experience is required. However, candidates should:
- Demonstrate an eagerness to gain hands-on industry experience
- Have a keen interest in technical support and IT operations
- Show evidence of academic projects or coursework related to IT infrastructure, support, or troubleshooting
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Brief Company Contact Details
Company: Fidelity Services Group – Helderkruin
Location: Roodepoort, Gauteng
Website: www.fidelity-services.com
Enquiries: Via careers portal on the company’s official website or through advertised contact methods in the job listing