NB Call Centre Agent Jobs 2026
FNB Call Centre Agent Jobs 2026 – Part-Time Opportunity in Johannesburg
FNB is hiring for a Call Centre Agent position in Johannesburg, Gauteng. This is a part-time opportunity for candidates interested in customer service, call centre and banking careers.
The successful candidate will handle inbound and outbound customer interactions, including telephone calls, electronic communications and customer queries. The role focuses on delivering excellent customer service, resolving queries and supporting FNB customers in line with established operating procedures.
FNB Call Centre Agent Job Details
Company: FNB
Job Title: Call Centre Agent
Location: Johannesburg, Gauteng
Job Type: Part Time
Job Requisition ID: R52020
About the FNB Call Centre Agent Position
The purpose of the Call Centre Agent role is to handle inbound and outbound customer interactions, including calls, electronic communications and queries, in alignment with established standard operating procedures.
The successful candidate will work towards ensuring customer satisfaction and achieving business objectives.
Key Responsibilities
As an FNB Call Centre Agent, your responsibilities will include:
- Address customer needs to meet or exceed customer expectations.
- Respond to customer queries received via phone, email and live chat.
- Resolve customer dissatisfaction and complaints by taking ownership of the problem.
- Deliver exceptional service in line with relevant SLA agreements.
- Provide customers with appropriate solutions.
- Follow up with customers to ensure their queries are resolved by relevant stakeholders.
- Make operational outbound calls to request outstanding documentation or follow up on incomplete queries.
- Assist branch consultants with eBucks queries.
- Assist customers with queries relating to eBucks Shop orders.
- Build and maintain stakeholder relationships.
- Contribute to a culture of service excellence.
- Look for more efficient ways to improve the customer experience.
- Plan and complete activities according to required time and quality standards.
- Adhere to work schedules and attend or facilitate meetings when required.
- Maintain documentation and share relevant information with the team.
- Follow organisational values and the code of ethics.
- Comply with governance and compliance standards.
- Identify and escalate risks where necessary.
- Use work-related resources responsibly to contribute to cost containment.
- Seek feedback on performance and request training where appropriate.
- Demonstrate teamwork as a valued team player.
Skills and Attributes
Based on the responsibilities listed for the position, candidates should be able to:
- Provide excellent customer service.
- Communicate with customers through phone, email and live chat.
- Handle customer queries and complaints.
- Work effectively as part of a team.
- Adapt to changing circumstances.
- Build positive stakeholder relationships.
- Follow procedures, schedules and service standards.
- Take ownership of customer problems and work towards resolution.
How to Apply for FNB Call Centre Agent Jobs 2026
Candidates interested in the FNB Call Centre Agent Job in Johannesburg should submit their applications through the official FNB recruitment portal.
Job Requisition ID: R52020
Applicants are advised to submit their applications ahead of the closing date.
Closing Date
26 September 2026
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